1. Evening Dining (from 6pm) inc. Sunday Lunch
- 1.1 Booking Confirmation
- Guests will receive a courtesy phone call 24-48 hours beforehand to confirm their reservation. If a table has not been confirmed by 12pm on the day of the booking, the table will be cancelled
- Online/email confirmations are not accepted
- 1.2 Arrival
- Customers are asked to arrive 15 minutes prior to their reservation
- Any bookings that fail to arrive within 20 minutes of the reservation time without prior notice will be cancelled
- Dining guests that wish to have a drink in the bar area before being seated must allow sufficient time
- 1.3 Dress Code
- Smart dress code only
- Items of clothing not permitted:
- Beach wear
- Swim wear
- Sports wear
- Trainers (inc. all designer brands)
- Flip flops
- Caps
- Tailored shorts are permitted
- Exceptions can only be made by management
- If the above dress code is not adhered to, entry will not be permitted
- 1.4 Table Allocation
- Olivia’s has three dining areas, there is no guarantee where a table will be allocated
- Requests are accepted but cannot be guaranteed
- 1.5 Two Hour Table Duration
- Olivia’s has a two-hour turnover policy on all dining tables
- The two hours starts from the time of the reservation regardless of the arrival time (see 1.2)
- If the table is not required for later reservations then guests are welcome to stay at their dining table for the duration of the evening
- Olivia’s bar area is open to guests before and after dining
- 1.6 Children under 12 are not permitted entry after 00:0
2. White Ice Parties
- 2.1 Tickets
- Tickets must be purchased beforehand to guarantee entry to the event
- How to pay:
- PayPal
- Bank Transfer This option is only available to use with a minimum of 7 days prior to your reservation.
- In the restaurant with cash or credit/debit card
- We cannot accept any payments via telephone
- How to pay:
- Purchased tickets must be collected from the restaurant before the event – they are to be collected no later than 4pm on the day of the event
- Ticket payment is non-refundable
- A surcharge of ten euros per person is applied to collect tickets on the door
- Tickets must be presented upon entry
- Tickets must be purchased beforehand to guarantee entry to the event
- 2.2 Dress Code
- Strict smart, white dress code (entry may be refused otherwise)
- All items of clothing must be white with the exception of shoes
- See 1.3 Dress Code for items not permitted
- Strict smart, white dress code (entry may be refused otherwise)
- 2.3 Children
- Under 12s are not permitted entry
- Security are entitled to request ID if they feel it is necessary
- 2.4 Two Hour Table Duration
- Olivia’s has a two-hour turnover policy on all dining tables
- The two hours starts from the time of the reservation regardless of the arrival time (see 1.2)
- If the table is not required for later reservations then guests are welcome to stay at their dining table for the duration of the evening
- Olivia’s bar area is open to guests before and after dining
- 2.5 Dinner Reservations
- See 1. Evening Dining
3. Event Nights
- 3.1 Tickets
- Tickets must be purchased beforehand to guarantee entry to the event
- How to pay:
- PayPal
- Bank Transfer This option is only available to use with a minimum of 7 days prior to your reservation.
- In the restaurant with cash or credit/debit card
- We cannot accept any payments via telephone
- How to pay:
- Purchased tickets must be collected from the restaurant before the event – they are to be collected no later than 4pm on the day of the event
- A surcharge of ten euros per person is applied to collect tickets on the door
- Tickets must be presented upon entry
- Ticket payment is non-refundable
- Tickets must be purchased beforehand to guarantee entry to the event
- 3.2 Dress Code
- Smart dress code only
- Items of clothing not permitted:
- Beach wear
- Swim wear
- Sports wear
- Trainers (inc. designer brands)
- Flip flops
- Caps
- Tailored shorts are permitted
- Exceptions can only be made by management
- If the above dress code is not adhered to, entry will not be permitted
- 3.3 Children
- Children are permitted entry to the event
- Pushchairs/Prams will not be permitted entry on event nights
- Children must purchase tickets
- 3.4 Two Hour Table Duration
- Olivia’s has a two-hour turnover policy on all dining tables
- The two hours starts from the time of the reservation regardless of the arrival time (see 1.2)
- If the table is not required for later reservations then guests are welcome to stay at their dining table for the duration of the evening
- Olivia’s bar area is open to guests before and after dining
- 3.5 Dinner Reservations
- See 1. Evening Dining
4. Group Bookings
- 4.1 Deposits
- Any party over 6 guests will be required to pay a deposit of ten euros per person
- How to pay:
- PayPal
- Bank Transfer This option is only available to use with a minimum of 7 days prior to your reservation.
- In the restaurant with cash or credit/debit card
- We cannot accept any payments via telephone
- How to pay:
- Deposits must be received at least 48 hours beforehand
- Deposits are deducted from the bill
- If there are any cancellations within the party the restaurant must receive 48 hours’ notice for the full deposit to be deducted
- If this notice is not given, the deposit will not be deducted for said guests
- If there are any cancellations within the party the restaurant must receive 48 hours’ notice for the full deposit to be deducted
- Deposits are non-refundable
- If we receive over 48 hours’ notice for a cancellation the deposit can be redeemed in the restaurant at a later date
- Any party over 6 guests will be required to pay a deposit of ten euros per person
- 4.2 Booking Confirmation
- Guests will receive a courtesy phone call 24-48 hours beforehand to confirm their reservation. If a table has not been confirmed by 12pm on the day of the booking, the table will be cancelled
- Online/email confirmations are not accepted
- 4.3 Arrival
- Customers are asked to arrive 15 minutes prior to their reservation
- Any bookings that fail to arrive within 20 minutes of the reservation time without prior notice will be cancelled
- Dining guests that wish to have a drink in the bar area before being seated must allow sufficient time
- 4.4 Dress Code
- Smart dress code only
- Items of clothing not permitted:
- Beach wear
- Swim wear
- Sports wear
- Trainers (inc. designer brands)
- Flip flops
- Caps
- Tailored shorts are permitted
- Exceptions can only be made by management
- If the above dress code is not adhered to, entry will not be permitted
- 4.5 Table Allocation
- Olivia’s has three dining areas, there is no guarantee where a table will be allocated
- Requests are accepted but cannot be guaranteed
- 4.6 Table Layout
- The maximum number of guests per table is 10
- Groups of more than 10 guests will dine on separate tables placed next to each other
- E.g. a group of 12 guests would be seated as two tables of six guests
- Groups of more than 10 guests will dine on separate tables placed next to each other
- The maximum number of guests per table is 10
- 4.7 Two Hour Table Duration
- Olivia’s has a two-hour turnover policy on all dining tables
- The two hours starts from the time of the reservation regardless of the arrival time
- If the table is not required for later reservations then guests are welcome to stay at their dining table for the duration of the evening
- Olivia’s bar area is open to guests before and after dining
- 4.8 Children under 12 are not permitted entry after 00:00
5. Christmas Day & New Year’s Eve
- 5.1 Payment
- Deposits
- A deposit of 50 euros per guest is required upon booking to secure a table for either event
- How to pay:
- PayPal
- Bank Transfer This option is only available to use with a minimum of 7 days prior to your reservation.
- In the restaurant with cash or credit/debit card
- We cannot accept any payments via telephone
- Purchased tickets must be collected from the restaurant before the event
- Payments for Christmas Day or New Year’s Eve are non-refundable
- Remaining Balance
- The remaining balance must then be paid before the 1st December via the same payment method
- If a payment is not received by the 1st December then the booking will be cancelled and the deposit of 50 Euros per person will NOT be refunded under any exception!
- The remaining balance must then be paid before the 1st December via the same payment method
- Deposits
- 5.2 Pre-Orders
- All pre-orders must be emailed or delivered to the restaurant by the 1st December
- If a pre-order is not received by the 1st December then options may be limited
- All pre-orders must be emailed or delivered to the restaurant by the 1st December
- 5.3 Dress Code
- New years eve dress code
- Black tie event
- If the above dress code is not adhered to, entry will not be permitted
- Christmas day Dress Code
- Smart dress code only
- Items of clothing not permitted:
- Beach wear
- Swim wear
- Sports wear
- Trainers (inc. designer brands)
- Flip flops
- Caps
- Items of clothing not permitted:
- Tailored shorts are permitted
- Exceptions can only be made by management
- If the above dress code is not adhered to, entry will not e permitted
- New years eve dress code
- 5.4 Maximum Group Size
- The maximum number of guests per group is 10
- If two separate reservations are made, there is no guarantee that they will be seated next to each other even upon request
- The maximum number of guests per group is 10
6. Celebrations
- 6.1 Cakes
- Cakes from external sources are not permitted
- If a cake is brought into the restaurant there will be a charge of 2 euros per person as a corkage fee
- Olivia’s provides a personalised cake service
- If a cake is brought into the restaurant there will be a charge of 2 euros per person as a corkage fee
- Cakes from external sources are not permitted
- 6.2 Balloons
- Balloons from external sources are not permitted
- If balloons are brought into the restaurant there will be a charge of 10 euros as a corkage fee
- Olivia’s provides a personalised balloon service
- If balloons are brought into the restaurant there will be a charge of 10 euros as a corkage fee
- Balloons from external sources are not permitted
- 6.3 Olivia’s Party Packages
- All packages must be paid for at least 48 hours beforehand
- How to pay:
- PayPal
- Bank Transfer This option is only available to use with a minimum of 7 days prior to your reservation.
- In the restaurant with cash or credit/debit card
- We cannot accept any payments via telephone
- How to pay:
- If the payment has not been made, Olivia’s will be unable to organise the package
- All packages must be paid for at least 48 hours beforehand
- 6.4 Table Decorations
- Personal table decorations can be brought into the restaurant
- E.g. banners, confetti
- All items must be appropriate for a family restaurant
- Personal table decorations can be brought into the restaurant
7. General Rules
- 7.1 Security
- Olivia’s Security have the right to refuse entry to anyone at any time without any given reason
- Recorded CCTV is in operation at all times and linked to a central hub
- Olivia’s Security have the right to tell anyone to leave the restaurant’s premises at any time without any given reason
- Force may be used if someone refuses to cooperate
- Any non – cooperation could result in the Police being called
- Olivia’s Security have the right to request to see ID at any time
- 7.2 Alcohol
- No alcohol will be served to anyone under the age of 18
- This rule also applies to under 18s that are accompanied by their parent/guardian
- If a minor is caught consuming alcohol Olivia’s staff have the right to remove the alcoholic drink
- If a minor does not co-operate then they will be asked to leave the premises
- If a member of staff believes that someone is under 18, they have the right to request ID
- If acceptable ID is not provided, the guest will be refused alcohol
- This rule also applies to under 18s that are accompanied by their parent/guardian
- No alcohol will be served to anyone under the age of 18
- 7.3 Lost Property
- Olivia’s will not be held responsible for any lost or stolen possessions
- Olivia’s staff will do all they can to assist in finding any lost items
- Our CCTV cameras can only be checked during office hours
- Our Office Team work from Monday to Friday during the hours of 9am-5pm
- Our CCTV cameras can only be checked during office hours
- 7.4 Pre-Orders (when requested by the restaurant upon booking)
- Pre-orders are required at least 72 hours before the reservation
- All cancellations must be made at least 48 hours beforehand
- If this notice is not given, the full amount will be charged
- All cancellations must be made at least 48 hours beforehand
- Pre-orders are required at least 72 hours before the reservation
8. Afternoon Tea
- 8.1 Availability
- Winter months on Saturday’s only
- Summer months every day upon request (except Sunday’s)
- For any special dietary requests such as food allergies, vegetarian etc we must be informed 24 hours in advance of the reservation
- 8.2 Groups
- For groups of 6 or more then we require 24 hours – notice for the kitchen to prepare
- For large groups of 6 or more the whole group must order the same.
- For example: The Unlimited Cava + Afternoon Tea has to apply to the whole group.
- For example: The Unlimited Cava + Afternoon Tea has to apply to the whole group.
- 8.3 Deposits
- Any party over 6 guests will be required to pay a deposit of ten euros per person
- How to pay:
- In the restaurant with cash or credit/debit card
- Bank Transfer This option is only available to use with a minimum of 7 days prior to your reservation.
- PayPal
- We cannot accept any payments via telephone
- Deposits must be received at least 48 hours beforehand
- Deposits are deducted from the bill
- If there are any cancellations within the party the restaurant must receive 48 hours’ notice for the full deposit to be deducted
- If this notice is not given, the deposit will not be deducted for said guests
- If there are any cancellations within the party the restaurant must receive 48 hours’ notice for the full deposit to be deducted
- Deposits are non-refundable
- How to pay:
- If we receive over 48 hours’ notice for a cancellation the deposit can be redeemed in the restaurant at a later date
- 8.4 Booking Confirmation
- Guests will receive a courtesy phone call 24-48 hours beforehand to confirm their reservation. If a table has not been confirmed by 12pm on the day of the booking, the table will be cancelled
- Online/email confirmations are not accepted
- 8.7 Table Allocation
- Olivia’s has three dining areas, there is no guarantee where a table will be allocated
- Requests are accepted but cannot be guaranteed
- 8.7 Table Layout
- The maximum number of guests per table is 10
- Groups of more than 10 guests will dine on separate tables placed next to each other
- The maximum number of guests per table is 10
- E.g. a group of 12 guests would be seated as two tables of six guests
9. Privacy & Rights
- 9.1 Privacy
- Guests will receive emails from us relating to the confirmation of a booking
- If a guest has opted in to receive marketing information from Olivia’s we may send emails about offers and events
- Guests may opt out at any time
- If a guest has opted in to receive marketing information from Olivia’s we may send emails about offers and events
- Guests will receive emails from us relating to the confirmation of a booking
- 9.2 Rights
- We reserve the right to change these terms & conditions at any time
- It is the guest’s responsibility to check the current terms & conditions