Name: Olivia\\\'s La Cala
Address: C. Torreón, La Cala de Mijas, Malaga, 29649, Spain
Telephone: 952 49 49 35
Price range: €€

Index

1. Evening Dining (from 6pm) inc. Sunday Lunch

1.1 Booking Confirmation
- Guests will receive a courtesy phone call 24-48 hours beforehand to confirm their reservation. If a table has not been confirmed by 12pm on the day of the booking, the table will be cancelled

- Online/email confirmations are not accepted
1.2 Arrival
- Customers are asked to arrive 15 minutes prior to their reservation
- Any bookings that fail to arrive within 20 minutes of the reservation time without prior notice will be cancelled
- Dining guests that wish to have a drink in the bar area before being seated must allow sufficient time
1.3 Dress Code
- Smart dress code only
- Items of clothing not permitted:
  - Beach wear
  - Swim wear
  - Sports wear
  - Trainers (inc. all designer brands)
  - Flip flops
  - Caps
- Tailored shorts are permitted
- Exceptions can only be made by management
- If the above dress code is not adhered to, entry will not be permitted
1.4 Table Allocation
- Olivia’s has three dining areas, there is no guarantee where a table will be allocated
- Requests are accepted but cannot be guaranteed
1.5 Two Hour Table Duration
- Olivia’s has a two-hour turnover policy on all dining tables
- The two hours starts from the time of the reservation regardless of the arrival time (see 1.2)
- If the table is not required for later reservations then guests are welcome to stay at their dining table for the duration of the evening
- Olivia’s bar area is open to guests before and after dining
1.6 Children under 12 are not permitted entry after 00:0

2. White Ice Parties

2.1 Tickets
- Tickets must be purchased beforehand to guarantee entry to the event
  - How to pay:
    - PayPal
    - Bank Transfer This option is only available to use with a minimum of 7 days prior to your reservation.
    - In the restaurant with cash or credit/debit card
  - We cannot accept any payments via telephone
- Purchased tickets must be collected from the restaurant before the event – they are to be collected no later than 4pm on the day of the event
- Ticket payment is non-refundable
- A surcharge of ten euros per person is applied to collect tickets on the door
- Tickets must be presented upon entry
2.2 Dress Code
- Strict smart, white dress code (entry may be refused otherwise)
  - All items of clothing must be white with the exception of shoes
- See 1.3 Dress Code for items not permitted
2.3 Children
- Under 12s are not permitted entry
- Security are entitled to request ID if they feel it is necessary
2.4 Two Hour Table Duration
- Olivia’s has a two-hour turnover policy on all dining tables
- The two hours starts from the time of the reservation regardless of the arrival time (see 1.2)
- If the table is not required for later reservations then guests are welcome to stay at their dining table for the duration of the evening
- Olivia’s bar area is open to guests before and after dining
2.5 Dinner Reservations
- See 1. Evening Dining

3. Event Nights

3.1 Tickets
- Tickets must be purchased beforehand to guarantee entry to the event
  - How to pay:
    - PayPal
    - Bank Transfer This option is only available to use with a minimum of 7 days prior to your reservation.
    - In the restaurant with cash or credit/debit card
  - We cannot accept any payments via telephone
- Purchased tickets must be collected from the restaurant before the event – they are to be collected no later than 4pm on the day of the event
- A surcharge of ten euros per person is applied to collect tickets on the door
- Tickets must be presented upon entry
- Ticket payment is non-refundable
3.2 Dress Code
- - Smart dress code only
  - Items of clothing not permitted:
    - Beach wear
    - Swim wear
    - Sports wear
    - Trainers (inc. designer brands)
    - Flip flops
    - Caps
  - Tailored shorts are permitted
  - Exceptions can only be made by management
  - If the above dress code is not adhered to, entry will not be permitted
- 3.3 Children
  - Children are permitted entry to the event
  - Pushchairs/Prams will not be permitted entry on event nights
  - Children must purchase tickets
- 3.4 Two Hour Table Duration
  - Olivia’s has a two-hour turnover policy on all dining tables
  - The two hours starts from the time of the reservation regardless of the arrival time (see 1.2)
  - If the table is not required for later reservations then guests are welcome to stay at their dining table for the duration of the evening
  - Olivia’s bar area is open to guests before and after dining
- 3.5 Dinner Reservations
  - See 1. Evening Dining

4. Group Bookings

4.1 Deposits
- - Any party over 6 guests will be required to pay a deposit of ten euros per person
    - How to pay:
      - PayPal
      - Bank Transfer This option is only available to use with a minimum of 7 days prior to your reservation.
      - In the restaurant with cash or credit/debit card
    - We cannot accept any payments via telephone
  - Deposits must be received at least 48 hours beforehand
  - Deposits are deducted from the bill
    - If there are any cancellations within the party the restaurant must receive 48 hours’ notice for the full deposit to be deducted
      - If this notice is not given, the deposit will not be deducted for said guests
  - Deposits are non-refundable
    - If we receive over 48 hours’ notice for a cancellation the deposit can be redeemed in the restaurant at a later date
- 4.2 Booking Confirmation
  - Guests will receive a courtesy phone call 24-48 hours beforehand to confirm their reservation. If a table has not been confirmed by 12pm on the day of the booking, the table will be cancelled
  - Online/email confirmations are not accepted
- 4.3 Arrival
  - Customers are asked to arrive 15 minutes prior to their reservation
  - Any bookings that fail to arrive within 20 minutes of the reservation time without prior notice will be cancelled
  - Dining guests that wish to have a drink in the bar area before being seated must allow sufficient time
- 4.4 Dress Code
  - Smart dress code only
  - Items of clothing not permitted:
    - Beach wear
    - Swim wear
    - Sports wear
    - Trainers (inc. designer brands)
    - Flip flops
    - Caps
  - Tailored shorts are permitted
  - Exceptions can only be made by management
  - If the above dress code is not adhered to, entry will not be permitted
- 4.5 Table Allocation
  - Olivia’s has three dining areas, there is no guarantee where a table will be allocated
  - Requests are accepted but cannot be guaranteed
- 4.6 Table Layout
  - - The maximum number of guests per table is 10
      - Groups of more than 10 guests will dine on separate tables placed next to each other
        E.g. a group of 12 guests would be seated as two tables of six guests
- 4.7 Two Hour Table Duration
  - Olivia’s has a two-hour turnover policy on all dining tables
  - The two hours starts from the time of the reservation regardless of the arrival time
  - If the table is not required for later reservations then guests are welcome to stay at their dining table for the duration of the evening
  - Olivia’s bar area is open to guests before and after dining
- 4.8 Children under 12 are not permitted entry after 00:00

5. Christmas Day & New Year’s Eve

5.1 Payment
- Deposits
  - A deposit of 50 euros per guest is required upon booking to secure a table for either event
  - How to pay:
    - PayPal
    - Bank Transfer This option is only available to use with a minimum of 7 days prior to your reservation.
    - In the restaurant with cash or credit/debit card
  - We cannot accept any payments via telephone
  - Purchased tickets must be collected from the restaurant before the event
  - Payments for Christmas Day or New Year’s Eve are non-refundable
- Remaining Balance
  - The remaining balance must then be paid before the 1st December via the same payment method
    - If a payment is not received by the 1st December then the booking will be cancelled and the deposit of 50 Euros per person will NOT be refunded under any exception!
5.2 Pre-Orders
- All pre-orders must be emailed or delivered to the restaurant by the 1st December
  - If a pre-order is not received by the 1st December then options may be limited
5.3 Dress Code
- New years eve dress code
  - Black tie event
- If the above dress code is not adhered to, entry will not be permitted
- Christmas day Dress Code
- Smart dress code only
  - Items of clothing not permitted:
    - Beach wear
    - Swim wear
    - Sports wear
    - Trainers (inc. designer brands)
    - Flip flops
    - Caps
- Tailored shorts are permitted
- Exceptions can only be made by management
- If the above dress code is not adhered to, entry will not e permitted
5.4 Maximum Group Size
- The maximum number of guests per group is 10
  - If two separate reservations are made, there is no guarantee that they will be seated next to each other even upon request

6. Celebrations

6.1 Cakes
- Cakes from external sources are not permitted
  - If a cake is brought into the restaurant there will be a charge of 2 euros per person as a corkage fee
    - Olivia’s provides a personalised cake service
6.2 Balloons
- Balloons from external sources are not permitted
  - If balloons are brought into the restaurant there will be a charge of 10 euros as a corkage fee
    - Olivia’s provides a personalised balloon service
6.3 Olivia’s Party Packages
- All packages must be paid for at least 48 hours beforehand
  - How to pay:
    - PayPal
    - Bank Transfer This option is only available to use with a minimum of 7 days prior to your reservation.
    - In the restaurant with cash or credit/debit card
  - We cannot accept any payments via telephone
- If the payment has not been made, Olivia’s will be unable to organise the package
6.4 Table Decorations
- Personal table decorations can be brought into the restaurant
  - E.g. banners, confetti
  - All items must be appropriate for a family restaurant

7. General Rules

7.1 Security
- Olivia’s Security have the right to refuse entry to anyone at any time without any given reason
- Recorded CCTV is in operation at all times and linked to a central hub
- Olivia’s Security have the right to tell anyone to leave the restaurant’s premises at any time without any given reason
  - Force may be used if someone refuses to cooperate
  - Any non – cooperation could result in the Police being called
- Olivia’s Security have the right to request to see ID at any time
7.2 Alcohol
- No alcohol will be served to anyone under the age of 18
  - This rule also applies to under 18s that are accompanied by their parent/guardian
    - If a minor is caught consuming alcohol Olivia’s staff have the right to remove the alcoholic drink
    - If a minor does not co-operate then they will be asked to leave the premises
  - If a member of staff believes that someone is under 18, they have the right to request ID
    - If acceptable ID is not provided, the guest will be refused alcohol
7.3 Lost Property
- Olivia’s will not be held responsible for any lost or stolen possessions
- Olivia’s staff will do all they can to assist in finding any lost items
  - Our CCTV cameras can only be checked during office hours
    - Our Office Team work from Monday to Friday during the hours of 9am-5pm
7.4 Pre-Orders (when requested by the restaurant upon booking)
- Pre-orders are required at least 72 hours before the reservation
  - All cancellations must be made at least 48 hours beforehand
    - If this notice is not given, the full amount will be charged

8. Afternoon Tea

8.1 Availability

Winter months on Saturday’s only
Summer months every day upon request (except Sunday’s)
- For any special dietary requests such as food allergies, vegetarian etc we must be informed 24 hours in advance of the reservation

8.2 Groups

For groups of 6 or more then we require 24 hours – notice for the kitchen to prepare
For large groups of 6 or more the whole group must order the same.
- For example: The Unlimited Cava + Afternoon Tea has to apply to the whole group.
8.3 Deposits
- Any party over 6 guests will be required to pay a deposit of ten euros per person

- How to pay:
  - In the restaurant with cash or credit/debit card
  - Bank Transfer This option is only available to use with a minimum of 7 days prior to your reservation.
  - PayPal
  - We cannot accept any payments via telephone
- Deposits must be received at least 48 hours beforehand
- Deposits are deducted from the bill
  - If there are any cancellations within the party the restaurant must receive 48 hours’ notice for the full deposit to be deducted
    - If this notice is not given, the deposit will not be deducted for said guests
- Deposits are non-refundable
If we receive over 48 hours’ notice for a cancellation the deposit can be redeemed in the restaurant at a later date
8.4 Booking Confirmation
- Guests will receive a courtesy phone call 24-48 hours beforehand to confirm their reservation. If a table has not been confirmed by 12pm on the day of the booking, the table will be cancelled
- Online/email confirmations are not accepted
8.7 Table Allocation
- Olivia’s has three dining areas, there is no guarantee where a table will be allocated
- Requests are accepted but cannot be guaranteed
8.7 Table Layout
- The maximum number of guests per table is 10
  - Groups of more than 10 guests will dine on separate tables placed next to each other
E.g. a group of 12 guests would be seated as two tables of six guests

9. Privacy & Rights

9.1 Privacy
- Guests will receive emails from us relating to the confirmation of a booking
  - If a guest has opted in to receive marketing information from Olivia’s we may send emails about offers and events
    - Guests may opt out at any time
9.2 Rights
- We reserve the right to change these terms & conditions at any time
- It is the guest’s responsibility to check the current terms & conditions